Terms of service
Terms and Conditions
Last updated: 21.03.2026
Welcome to Hazel Glow. These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or placing an order via www.hazelglow.co.uk, you agree to be bound by the following terms.
1. About Us
Hazel Glow is a UK-based handmade business creating luxury, handmade gifts, homeware and vegan skincare
Our registered office is:
5 Brayford Square, London, E1 0SG
Email: hello@hazelglow.co.uk
2. Products & Descriptions
We take every care to ensure that product details, images, and prices are accurate. However, as our items are handmade or small batch, slight variations may occur.
3. Orders & Payments
All orders are subject to availability and acceptance.
We accept payment via secure checkout methods on our website.
All prices are in GBP. As a small independent business, we are not currently VAT registered.
4. Shipping & Delivery
We aim to dispatch orders within 2-3 working days].
Delivery times may vary depending on the destination and chosen shipping method.
For full shipping details, please visit our Shipping Policy.
5. Returns & Refunds
We accept returns within 14 days of delivery, provided items are unused and in original packaging.
Custom or personalised items may be non-refundable unless faulty.
For full details, please see our Refund Policy].
6. Intellectual Property
All images, product designs, text and branding on this site are the intellectual property of Hazel Glow. They may not be reproduced or used without written permission.
7. Limitation of Liability
We do our best to provide a secure and smooth service, but we shall not be held responsible for any damages arising from the use of this website or our products.
8. Privacy
We are committed to protecting your privacy. Please read our Privacy Policy] for information on how your data is collected and used.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
10. Contact
If you have any questions about these terms, please contact us at:
hello@hazelglow.co.uk